Bugs and Problems with the Circles application – Circles UBI https://joincircles.net A basic income system for communities Wed, 23 Aug 2023 11:28:55 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.2 https://joincircles.net/wp-content/uploads/2021/10/favicon-36x36.png Bugs and Problems with the Circles application – Circles UBI https://joincircles.net 32 32 Guidelines for clearing cache https://joincircles.net/faq/guidelines-for-clearing-cache/ Wed, 23 Aug 2023 11:28:55 +0000 https://joincircles.net/?post_type=bwl_advanced_faq&p=18577 If you're experiencing login issues (e.g. with your wallet or marketplace account) or encountering error messages despite attempting to refresh the page in your browser and switching to another browser or device, clearing your browser cache may resolve the problem in certain instances.

 

It’s important to know that after you clear your cache and cookies:

 

  • Some settings on sites get deleted. For example, if you were signed in, you’ll need to sign in again.
  • Some sites can seem slower because content, like images, needs to load again.

 

Also make sure you have your Magic Words for the wallet or your password for the marketplace at hand.

 

Browsers are changing through updates so we can’t provide you an up to date guide for each of them, but we can provide some links for the most common browsers where you can check out how to clear your cache.

 

Tor:

Tor is a security based browser that does not save any information on your cache. By opening your wallet on this browser you automatically open a new session with a clean cache. This might help solve your problem. In case you were already using Tor, just close it and open it again.

https://www.torproject.org/download/

 

Mozilla:

https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

 

Chrome:

https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

 

Safari:

https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac

https://support.apple.com/kb/index?page=search&type=suggested&locale=en_US&q=how+to+clear+cache&src=support_searchbox_psp&feedType=suggested&position=2

 

Opera:

https://www.opera.com/use-cases/clean-browser-and-remove-trackers

]]> I’m stuck on the ‘Create account’ page. Now what? https://joincircles.net/faq/im-stuck-on-the-create-account-page-now-what/ Fri, 24 Dec 2021 00:37:06 +0000 https://joincircles.net/?post_type=bwl_advanced_faq&p=4685 Refresh please, or try another browser.

]]> I couldn’t restore my account due to an unknown error https://joincircles.net/faq/i-couldnt-restore-my-account-due-to-an-unknown-error/ Fri, 24 Dec 2021 00:36:37 +0000 https://joincircles.net/?post_type=bwl_advanced_faq&p=4679 We’re very sorry about that.

 

Almost always the best thing to do is to refresh the page whenever you can’t give trust or send Circles tokens (CRC) to someone.  You can also try another browser/device (make sure you have your Magic Words at hand).

]]> Server error occurred during sign up, error 500 https://joincircles.net/faq/server-error-occurred-during-sign-up-error-500/ Fri, 24 Dec 2021 00:36:24 +0000 https://joincircles.net/?post_type=bwl_advanced_faq&p=4676 We’re very sorry about that.

 

Refresh, try another browser/device (make sure you have your Magic Words at hand).

]]> The account I tried is not registered https://joincircles.net/faq/the-account-i-tried-is-not-registered/ Fri, 24 Dec 2021 00:36:10 +0000 https://joincircles.net/?post_type=bwl_advanced_faq&p=4673 We’re very sorry about that.

 

Refresh, try another browser and/or another device. (Make sure you have your Magic Words at hand).

]]> I keep getting an error message. What can I do? https://joincircles.net/faq/i-keep-getting-an-error-message-what-can-i-do/ Fri, 24 Dec 2021 00:35:41 +0000 https://joincircles.net/?post_type=bwl_advanced_faq&p=4667 We’re very sorry about that.

 

Circles is a brand new system. There are a lot of moving parts that need our nurturing care, so everything can work smoothly. If you run into any kind of issue, the best thing to do is to refresh the page or try another browser/device. (Make sure you have your Magic Words at hand).

]]> I can’t restore my Wallet after entering my Magic Words https://joincircles.net/faq/i-cant-restore-my-wallet-after-entering-my-seed-phrase-magic-words/ Fri, 24 Dec 2021 00:18:15 +0000 https://joincircles.net/?post_type=bwl_advanced_faq&p=4589 We’re very sorry about that.

 

Refresh, try another browser/device (make sure you have your Magic Words at hand).

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