How can I give feedback on the Marketplace or any other Circles services? Where can I report bugs?

If you experience any problems with the Marketplace, or you’d like to give feedback or report bugs in our system, please use our feedback form, and choose from the list: technical issues, Marketplace design, Marketplace features, or business inquiry.

 

Thank you for the heads up!

How is my privacy protected on the Marketplace?

The Marketplace doesn’t use any cookies or analytics programs to track you. And it doesn’t use third-party services either, except when your data is hosted on a server by the hosting provider Hetzner in Germany. For further information, please take a look at our privacy policy.

Am I protected against fraud?

The purchase contract is set between the buyer and the seller. Circles and the Marketplace is only an intermediary and does not sell products or services. To protect buyers against fraud, Circles recommends - especially for items and purchases of 100 Circles tokens (CRC) or above - to transfer the amount right on the spot during pick-up. In individual cases, it may be also useful to obtain proof of ownership or proof of authenticity (e.g. software) or intactness (e.g. photos of used items).

How do I receive the item I purchased? What are the available shipping options?

The best option for receiving the product you purchased is meeting with the seller. That way you can connect with a real person and perhaps decide whether you want to trust them in our Circles trust network. This way, your spending capability will increase. Otherwise, you can pay extra Circles tokens (CRC) to the seller, so they can send your package using a known shipping partner, who may also accept CRC. Soon, Circles will offer shipping services run by a partner from our ecosystem. In any case, you can select your preferred option during the ordering process, or you can get in contact with the seller.

I have a buyer, but even though they have a sufficient spending balance, they can’t pay for my offered product/service. As a seller, what can I do?

We don’t want to encourage you to directly trust the buyer if you don’t know them.

 

Trusting them would allow them to pay you, for sure, however, you might not be able to spend their tokens on something else, because other sellers might not accept these tokens. (Since you would get their personal CRC – See the question: How do you mean each user has their own, personal tokens?.)

 

Better to trust more people within your network: real people you know and you consider trustworthy. That will increase your personal and indirect links throughout the trust network, because your peers are connected to other peers and this will bridge the lacking connection with the buyer.

 

If you know the buyer, however, you can trust them directly.

I have enough Circles tokens (CRC balance) to buy a product/service, but there is a spending limitation. What can I do?

If you can’t spend the right amount of CRC even though you have a sufficient balance, it means that the trust network which connects you and the seller is limiting your spending capacity. You can solve this issue by trusting more people within your network: real people you know and you consider trustworthy. That will increase your personal and indirect links throughout the trust network, because your peers are connected to other peers and this will bridge the lacking connection with the seller. Your personal CRC will be transferred to the seller through your peers and other nodes in the network.

Can I pay with Euros at the Marketplace? Or can I only use Circles tokens (CRC)?

For now, you can use CRC (Circles token which is generated in your Wallet: 8 CRC/d, 240 CRC/m), but in one of the next versions of the Marketplace, we’ll include EUR payments. We might include other community currency options in the future as well.