You can cancel an order simply by contacting the seller.
The best option for receiving the product you purchased is meeting with the seller. That way you can connect with a real person and perhaps decide whether you want to trust them in our Circles trust network. This way, your spending capability will increase. Otherwise, you can pay extra Circles tokens (CRC) to the seller, so they can send your package using a known shipping partner, who may also accept CRC. Soon, Circles will offer shipping services run by a partner from our ecosystem. In any case, you can select your preferred option during the ordering process, or you can get in contact with the seller.
We don’t want to encourage you to directly trust the buyer if you don’t know them.
Trusting them would allow them to pay you, for sure, however, you might not be able to spend their tokens on something else, because other sellers might not accept these tokens. (Since you would get their personal CRC – See the question: How do you mean each user has their own, personal tokens?.)
Better to trust more people within your network: real people you know and you consider trustworthy. That will increase your personal and indirect links throughout the trust network, because your peers are connected to other peers and this will bridge the lacking connection with the buyer.
If you know the buyer, however, you can trust them directly.
If you can’t spend the right amount of CRC even though you have a sufficient balance, it means that the trust network which connects you and the seller is limiting your spending capacity. You can solve this issue by trusting more people within your network: real people you know and you consider trustworthy. That will increase your personal and indirect links throughout the trust network, because your peers are connected to other peers and this will bridge the lacking connection with the seller. Your personal CRC will be transferred to the seller through your peers and other nodes in the network.
For now, you can use CRC (Circles tokens which are generated in your Wallet: 1 CRC/h, 24 CRC/d, 720 CRC/m), but in an upcoming version of the Marketplace, we’ll consider to include EUR payments. We might include other community currency options in the future as well.
It’s free!
Circles transactions on the blockchain have no costs for buyers and sellers either since transactions on the Gnosis Chain are covered by us. Users only have to pay for the products/services they’d like to buy.
The marketplace itself does not contain or enforce any special requirements for business sellers. Nevertheless, and according to the German Consumer Rights Directive from 13.06.2014, some essential obligations apply for all online sellers (businesses, not private people) no matter where they are located:
Right of withdrawal
Merchants must give consumers a minimum of two weeks cancellation period. They also must instruct consumers about their rights and provide a withdrawal form. Merchants are now no longer required to pay for return shipping for orders costing 40 Euros or more. They are free to decide whether they or the customer should pay for the return.
Warranty rights
If the customer files a complaint about product defects in the first six months, the merchant has to prove the defects didn’t already exist at the time of purchase. After the first six months, however, the customer has to prove the defects were already there to ask for a refund.
Transparent information
A major point is the now regulated information obligations for online retailers. Whether it's transparent delivery conditions, information about statutory warranty rights, or pointing out warranty conditions - retailers have to consider a whole range of obligations. You can ask the “Händlerbund” for support.
To correctly define your business’ terms and conditions, Circles recommends consulting a lawyer and not using the terms and conditions templates.
On your marketplace account, you can find a detailed list of categories you can link your product or service with. If you can’t find a category that fits, please use “others” for now.
Also, please let us know about the missing category or subcategory on our feedback form you can find at the bottom of the marketplace website. (Please choose the topic: “Marketplace features”).
Thanks for letting us know about the new category!
In short: anyone. 🙂
You, your friend, and also our business partners.
The Circles Coop itself is not selling items, only providing the match-making infrastructure for resources and needs.
To become a buyer or a seller (private or business) at the Circles Marketplace, you need to register at the Circles Marketplace, create a Circles Wallet and gain trust to start issuing Circles tokens (CRC) and spend or gain them (by selling products or services).
